Frequently Asked Questions
How do I report issues (defects) that I find in the Resident App or Resident Portal?
Oh no, we’re sorry you ran into an issue. Please open a support ticket using the OPEN TICKET button at the bottom of this page and we’ll be happy to investigate.
Can I change my rating on an issue that has been resolved?
No, you cannot change a rating for a resolved issue. If you choose to re-open the issue, you will have the opportunity to submit a new rating when the issue is resolved again.
Can I cancel a Maintenance Request or Resident Concern?
No, you cannot cancel a request. If you want to close the ticket, simply add a comment to the issue letting our team know and we will resolve it.
If I move, can I still use the Resident App in my new apartment?
If you move to another apartment that also uses Resident Service by SightPlan, you can reinstall the app and associate with your new location.
My profile information in the system is incorrect, what can I do?
You can modify your information by going to My Profile section of the Resident App.
How can I provide feedback or suggestions about how to improve the app?
Thanks for asking, we value your feedback. Simply open a support ticket using the OPEN TICKET button at the bottom of this page. If you enjoy using the Resident App, please rate us on the App Store!
Who can view my resident profile?
Only administrative users for your community will have access to your profile information. If you have questions about the specific individuals, please contact the Property Manager for your community.
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